You may not be familiar with the concept of how a caffeine marketplace works. Well, think of us as Ebay or Amazon. However, instead of selling everything under the sun, we sell only coffee, tea and chocolate, and their related wares.
We have collated some Frequently Asked Questions that we hope will help you with your shopping decisions. We’re here to help, so drop us a line on our Contact page if you need any further help (or just to say hi).
Does The Caffeine Trifecta sell their own brand of coffee, tea and chocolate?
The Caffeine Trifecta is an online marketplace, which means that we curate and sell products from small businesses whom we’ve carefully selected. Sellers stock their own products and dispatch them accordingly when a customer orders from us. If you’ve ordered from different sellers, you’ll be expecting a few different parcels direct from the seller(s).
Where are my orders dispatched from?
Orders are generally dispatched from wherever the sellers are based, which may be Australia or beyond. This information is available within each product description’s ‘Shipping’ section. Your parcels will be delivered from the seller whom you’ve purchased from to add that special personal touch.
What currency are products displayed in?
All prices are displayed in Australian dollars (AUD).
What payment methods do you accept?
Our secure payment is through PayPal. If you do not have a PayPal account, you will still have the option to pay using all major credit and debit cards (via the Paypal portal).
What are the shipping costs?
Since we are an online marketplace, we do not dictate shipping costs for our sellers. The marketplace honours the shipping costs defined by each seller for Australia. International shipping is available from some sellers as outlined in their respective shipping information sections. Shipping information can be viewed in the ‘Shipping’ section of product descriptions when browsing products. Shipping costs will be calculated at checkout.
How long will it take to receive my order?
The turnaround time for your order will depend on the product(s) you are purchasing, and where they are being shipped from. Some items may be made-to-order (such as roasting your coffee on order to maximise freshness). Where this applies, the lead time is specified in the descriptions for those products.
What is your returns policy?
The marketplace honours the returns policy defined by each of the sellers. Information regarding returns, refunds and exchanges can be viewed in all descriptions for each product. If you would like to return a product, please send us an email to firstname.lastname@example.org with your reason for a return and we will provide you with the seller’s contact details and help facilitate the process.
Digital products, unless otherwise stated, are not returnable/ refundable/ exchangeable.
Can I cancel or change my order?
Once an order has been confirmed, you are unable to make changes or cancel the order. If you have made a mistake you are welcome to email email@example.com as soon as possible, and we will attempt to intercept the order. However, if this is not possible, on receipt of your order you will need to instigate the return process with the seller.